Your partners in change.
With a dedicated change management team and a range of round-the-clock support features, PlayHQ is here to assist each and every member of your sporting community from implementation to onboarding and beyond.
Need a hand?
What's included
Dedicated support portal
- Seamless integration with Zendesk
- Simplified issue ticketing and resolution with full progress visibility
- An always-on, mobile-friendly solution
- Easy support requests for your entire community
Client partner teams
- A dedicated support contact for every client
- Your organisation's personal advocate within PlayHQ
- A direct liaison between clients and development teams
- Cross-sport experiences, collaborations and learnings
Best-in-class training guides
- Self-help functionality for admins, players and parents
- More than 100 searchable support articles within our knowledge base
- Webinar training for easy onboarding
- Valuable insight from across sporting codes
A team 100 strong
- A deep understanding of grassroots digital engagement
- A wealth of experience across different community sports
- An international and diverse team of tech experts
- Currently supporting more than a million community members
A cloud-based solution that grows with you.
What's included
We're in your corner.
We know it's a big deal transitioning to a new platform. We also know it's worth it. Our change management experts are committed to supporting our clients on every step of the implementation and onboarding journey.
Stress-free implementation.
After the initial transition, the work's only just begun. PlayHQ's support team works hand-in-hand with yours to provide all the knowledge, tools and skills they need to handle ongoing enquiries from every corner of your sporting community.
Learn more about PlayHQ.
What support platform does PlayHQ use?
We use Zendesk to provide and manage Level 2 support for all of our clients. The majority of our partners also use Zendesk for Level 1 support, meaning we're able to seamlessly share support tickets across organisations.
How does the PlayHQ support team engage with clients?
Our support team schedules regular meetings to provide updates and discuss next steps. We're also readily available for interim check-ins through other platforms like Slack.